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HolyShirt Hi Vis Q&A
 
Ok first things first.
 
We are genuine about our business. And what you see is what you get with us. Our website is designed so that you have a very straightforward online experience. Our printing is of the highest standards and on top of all that we take our customer service very seriously. So if you are disappointed with the product you receive please let us know. We will endeavour to rectify the situation.
 
Hopefully the conversation below will get you sorted if you have any questions. If not feel free to pick up the phone and give us a call, we don’t bite.
 
 
 
PRINTING
 
Is there a cut off time for orders?
Yes, our cut off time is 11am EST. This means we require your order along with payment by 11am for us to commence processing on that particular business day.
 
If I load my own design or text how long does that take to print?
This will depend on what product you require your design on. All pre-printed Hi Viz products are dispatched within 24 hours. Custom Print orders of 6 or less are generally processed and shipped within 3 working days. If you wish to purchase blank products they will be shipped within 24 hours. And bulk orders are dispatched within 7 days.
 
What if I had some issues with the artwork and I need some adjustments?
By all means leave us some details in the Add Notes section at checkout. We will contact you if we require further information.
You can normally reach us at sales@holyshirt.com.au for anything else.
 
I’ve tried 5 times now and cannot get my artwork to load. What now?
Don’t panic. We can process your order from our end so please email us explaining your dilemma, details of what you would like to purchase, your shipping preference, payment method and your artwork file.
 
I have a design concept however I don’t have the skills to design it.
Well you have come to the right place. We do this day in and day out.
We offer logo re-creation and graphic design services. The link below provides the initial details. http://www.holyshirt.com.au/page/home/graphic-design
 
 
 
SHIPPING
 
How fast can I get my order?
We offer a great range of shipping options and the link will take you there. http://www.holyshirt.com.au/shipping
 
I have forgotten to order some company vests and am in a bind. Any help here?
It’s your lucky day. We have a Rush Print Service with either a Collect In Person or Express Postage option. Refer to the shipping link above for T&As.
 
What happens if I select Collect In Person and I cannot get there on the day I am notified of collection?
Not a problem. It will be here waiting for you. If you think you will be longer than 2 days please let us know via email (sales@holyshirt.com.au) or telephone (1300 88 94 96).
 
What happens if I select Collect In Person, I am notified I can pick it up on Friday but cannot make it between 4-5pm? Can I pick it up on Saturday?
This service is only provided Monday-Friday. Your next pick up day option would be Monday at 4:00pm.
 
I am placing a company order. Do I need to put the company name in the shipping details?
YES, YES and also YES. Couriers have a responsibility to get your parcel to you. So if they cannot confirm the address they won’t leave your parcel with just anyone and it will be shipped back to us.
 
 
 
PAYMENT
 
This is how the HolyShirt process works, it’s really simple so don’t panic:
You pick a product
You pay for the product
We make your product
We send your product
You get your product
 
I am reluctant to use ‘PayPal’. Do you offer other payment avenues?
Absolutely. Our other payment options are listed below. But please be mindful that our processing commences once payment is received and monies have cleared.
1. EFT: Our bank details will surface once you select this choice
2. Cheque: Please make your cheque out to HolyShirt Screen Print
3. Telephone your Credit Card details through: Incurs a 2.5% CC Fee
 
 
 
QUOTES
 
We invest a lot of our time making sure our online store maintains a clean, simple and appealing layout and our online designer allows you the configuration and illustration control. But we understand that you may want to see if we can be a little more competitive for larger volumes. So if you cannot find what you are looking for in our store then please email your specs along with your artwork to sales@holyshirt.com.au.
 
 
 
 
 
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